The following information is about Felicia Paints' Subscription Box service. By purchasing a subscription box from Felicia Paints you will be agreeing to the terms and conditions below. Subscription Boxes are available exclusively online at www.feliciapaints.com and are not available for purchase elsewhere.
Subscription Boxes
The Felicia Paints' Subscription Box (also referred to as "Subscription" or “Box”) consists of an initial Subscription Box and then monthly boxes sent out thereafter - with each monthly box shipping on or around the 5th of each month. Each monthly Subscription Box contains four projects, needed materials, and exclusive online video instruction.
Contents will be as shown as pictured unless otherwise noted. Felicia Paints reserves the right to substitute an item of greater or equal value if an inventory issue occurs.
Billing
When you sign up for a Subscription Box, you are agreeing to either a monthly, quarterly, or yearly subscription which will be billed immediately and then automatically renew each month, three (3) months, or twelve (12) months unless cancelled, at the initial purchase price.
Cancellation Policy
Order cancellation is not allowed once subscription boxes have been charged each month, quarter, or year. You can cancel or skip any future shipment at least 7 days prior to the next scheduled shipment date. This can be done through your Stripe Customer Portal. You will receive an email notification of the cancellation. Please retain this email for your records.
Return Policy
All Subscription Box purchases are final sale and nonrefundable. Returns are not accepted on the box or individual items. If your Subscription Box does not arrive or product is damaged, Felicia Paints must be notified via email at hello@feliciapaints.com within two (2) weeks of receiving your tracking information. If Felicia Paints is not notified within the specified timeframe, Felicia Paints can no longer be held accountable for the missing or damaged items and may not be able to offer a replacement or refund.
Shipping
All Subscription Box purchases are shipped FREE within the continental United States via Ground Service. Since this is a reoccurring shipment, please ensure the shipping address has a safe and secure location for the Subscription Box to be left in the case you are not at home. You will receive a tracking confirmation via email each time your Subscription Box ships to you. If your box is missing or damaged, please refer to the Return Policy section above.
Change in Payment
You can change or update your payment method at least 1 business day prior to the Subscription Box charge date. This can be done through your Customer Account. Please be sure to SAVE CHANGES to ensure the updated preferences are in effect. You will receive an email notification that your payment method has been successfully updated. Please retain this email for your records.
Change in Shipment Address
You can change or update your shipping address at least 1 business day prior to the Subscription Box shipping date. This can be done through your Customer Account. Please be sure to SAVE CHANGES to ensure the updated preferences are in effect. You will receive an email notification that your shipping address has been successfully updated. Please retain this email for your records.
